Cancellation and Refund Policy

1. General Overview

BedsInfo.com acts as an intermediary between customers and service providers, including hotels, vacation rentals, and travel package providers. Each booking is subject to the specific cancellation and refund terms of the respective provider.

While we strive to offer flexible options, cancellation and refund conditions may vary based on the type of booking, location, season, provider policies, and rate selected. All specific cancellation terms will be clearly displayed during the booking process and in your confirmation email.

2. Cancellation Terms

2.1 Standard Bookings

Many of our listings offer free cancellation within a specified timeframe. This timeframe varies but typically ranges from 24 to 72 hours prior to the check-in date. The exact cancellation deadline will be prominently displayed on the listing page and confirmed in your booking confirmation.

• Economy rate: Free cancellation up to 48 hours before check-in
• Standard rate: Free cancellation up to 24 hours before check-in
• Premium rate: Free cancellation up to 6 hours before check-in

2.2 Non-Refundable Bookings

Some reservations, particularly those offered at discounted rates (typically 15-30% below standard rates) or during peak seasons, may be non-refundable. These bookings will be clearly marked as "Non-Refundable" with a red indicator during the booking process. If you cancel a non-refundable booking, no refund will be issued.

2.3 Partial Refund Bookings

Certain listings allow partial refunds if the cancellation is made within a specified timeframe before the check-in date. Common partial refund structures include:

• 7+ days before check-in: 100% refund
• 3-6 days before check-in: 50% refund
• 1-2 days before check-in: 25% refund
• Same day/no-show: No refund

2.4 Packages and Multi-Service Bookings

For travel packages or bookings that include multiple services (e.g., flight + hotel + car rental), cancellation rules may vary for each component. Each service component will have its cancellation policy clearly outlined in a separate section of your booking confirmation.

2.5 Last-Minute Cancellations

Cancellations made within 24 hours of the scheduled check-in time may be subject to full charges and no refund unless stated otherwise by the provider. A last-minute cancellation fee of $25-$50 may apply even for normally free cancellation bookings.

3. Refund Policy

3.1 Eligibility for Refund

Refunds are processed based on the terms of the provider listed at the time of booking. Eligible refunds will be returned using the original payment method within 5–15 business days, depending on the payment provider

Refund Timeline by Payment Method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-15 business days
• Digital Wallets: 3-7 business days

3.2 Fee Structure and Deductions

BedsInfo.com Service Fees:

• Booking fee: $5-$15 per reservation (non-refundable on all cancellations)
• Processing fee: 2.5% of total booking amount (refundable only for provider-initiated cancellations)
• Administrative fee for changes: $25 per modification

Provider Cancellation Penalties:

• Early cancellation (outside free cancellation window): 10-100% of booking value
• No-show penalty: 100% of first night's accommodation

11. Contact Information

General Customer Service:
BedsInfo.com
293 Carteret Ave, Carteret, NJ 07008
Phone: 1-855-738-3615
Email: info@bedsinfo.com

Business Hours:
Phone Support: 24/7
Email Support: Responses within 24 hours
Live Chat: 8 AM - 10 PM EST

12. Legal Framework and Jurisdiction

Governing Law: This policy is governed by the laws of the State of New Jersey, United States.

Jurisdiction: Any disputes arising from this policy shall be resolved in the courts of Middlesex County, New Jersey, or through binding arbitration as outlined in our Terms of Service.

Class Action Waiver: By using our services, you agree to resolve disputes individually and waive rights to class action proceedings.

13. Policy Updates and Grandfathering

Policy Change Notifications:

• 30 days advance notice for major policy changes
• Email notifications to all registered users
• Website banner announcements for 60 days

Grandfathering Provisions:

• Existing bookings remain subject to the policy in effect at time of booking
• Policy changes apply only to new bookings made after the effective date
• Exception: Changes required by law or regulation apply immediately

Policy Version History: All previous versions of this policy are archived and available upon request.

14. Data Privacy and Cancellations

When you cancel a booking:

• Personal data is retained for 7 years for legal compliance
• Payment information is immediately purged from our systems
• Booking history remains accessible in your account for reference
• Marketing preferences remain unchanged unless you opt out

15. Acceptance of Terms

By using BedsInfo.com and completing a reservation, you acknowledge that you have read, understood, and agree to this Cancellation and Refund Policy. This policy is incorporated into and forms part of our Terms of Service.

Electronic Signature: Your electronic acceptance during booking constitutes a legally binding agreement to these terms.

This policy ensures that both the customer and the service provider have a clear understanding of expectations and responsibilities, following industry standards while providing enhanced transparency and customer protection.

For additional information, please contact our customer support team.